What Is Ad Shield? Protecting Your Business Reputation

Your Reputation Matters

As a business owner, you know that your reputation is everything. A single negative review can deter potential customers, even if the rest of your reviews are glowing. That is where Ad Shield comes in.

What Is Ad Shield?

Ad Shield is a premium feature on TAP the CITY that gives you the tools to proactively manage your business reputation. When a customer submits a negative review, Ad Shield gives you a 72-hour window to resolve the issue privately before the review becomes public.

How It Works

1. A customer submits a review with a rating below 3 stars
2. You receive an immediate notification
3. You have 72 hours to reach out to the customer and resolve the issue
4. If the customer is satisfied, they can update or remove their review
5. If no resolution is reached, the review is published with your response attached

Why It Matters

Ad Shield is not about hiding negative feedback — it is about giving businesses a fair chance to make things right. Most customer complaints stem from misunderstandings that can be resolved with a simple conversation.

Getting Started

Ad Shield is available as part of our premium subscription plans. Visit your dashboard to learn more about how to activate this feature for your business.